Getting robbed on WeChat and still having to pay compensation, this CEO really has some ideas. After the recent account security incident, the management did not shift blame but instead launched an airdrop compensation plan for affected users and organized security education training. From the perspective of the entire industry, it is indeed rare for an exchange to proactively compensate users for a security incident. Although from a technical standpoint this might involve vulnerabilities in third-party platforms, the new CEO's approach is very clear—since users experienced issues with us, we must take responsibility. Not only providing compensation but also offering education, this attitude is indeed rare for retail investors.
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GateUser-26d7f434
· 9h ago
Wow, this CEO really has some guts, directly offering compensation without shifting blame? That's quite rare in the crypto world.
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LadderToolGuy
· 12-12 08:51
Really, this CEO's approach is impressive. Instead of shifting blame, they directly offer compensation, which is indeed rare in the industry... I just want to know when other exchanges can learn from this.
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TopBuyerForever
· 12-12 08:51
Haha, this CEO really has integrity. Not many in the industry proactively offer compensation.
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MentalWealthHarvester
· 12-12 08:45
Ha, finally see someone willing to admit it. Such people are truly rare in the industry.
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SmartMoneyWallet
· 12-12 08:40
Proactive compensation? It looks good, but it depends on the data—how much is the compensation ratio, how broad is the coverage. Don't end up with a PR stunt just to boost traffic.
Getting robbed on WeChat and still having to pay compensation, this CEO really has some ideas. After the recent account security incident, the management did not shift blame but instead launched an airdrop compensation plan for affected users and organized security education training. From the perspective of the entire industry, it is indeed rare for an exchange to proactively compensate users for a security incident. Although from a technical standpoint this might involve vulnerabilities in third-party platforms, the new CEO's approach is very clear—since users experienced issues with us, we must take responsibility. Not only providing compensation but also offering education, this attitude is indeed rare for retail investors.